Shipping policy
Last updated: [Date]
At Sri Vishnu Durga Naturals, we aim to deliver fresh and high-quality products such as coconut oil, sesame oil, groundnut oil, health mix, and chips to our customers in a timely and safe manner. This Shipping Policy explains how orders are processed and delivered.
Order Processing
All orders placed through our website are processed within [1–3] business days after successful payment confirmation. Orders are not processed or shipped on Sundays or public holidays. In case of high order volume or unforeseen circumstances, processing times may be extended, and customers will be informed accordingly.
Shipping Locations
We currently ship our products within [India / selected regions – customize]. Delivery availability may vary based on your location and courier service coverage.
Delivery Time
Estimated delivery time is usually between [3–7] business days, depending on your location and courier partner. Delivery times are only estimates and may vary due to factors beyond our control, such as weather conditions, courier delays, or regional restrictions.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at the time of checkout. The final shipping cost depends on your delivery address, order size, and selected shipping method.
Order Tracking
Once your order has been shipped, you may receive tracking details via SMS or email, depending on the courier service used. You can use this information to track the status of your delivery.
Incorrect Address
Customers are responsible for providing a complete and correct delivery address. Sri Vishnu Durga Naturals will not be responsible for delivery issues caused by incorrect or incomplete address details provided by the customer.
Delayed or Lost Shipments
If your order is delayed beyond the expected delivery time or appears to be lost in transit, please contact us with your order details. We will coordinate with the courier partner to resolve the issue as quickly as possible.
Damaged Packages
If your package arrives damaged, you should take clear photos of the package and product and contact us within [24–48 hours] of delivery. We will review the issue and provide a suitable resolution in line with our Return and Refund Policy.
Changes to This Policy
Sri Vishnu Durga Naturals reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be reflected on this page with an updated effective date.